What is Aimée Trouvaille?
Aimée Trouvaille is a brand dedicated to providing handmade body care products, vinyl-decorated items, and more, all handmade with love and care.
Where are you located?
I am based in South Atlanta, and I will offer both local delivery and pickup in certain areas.
What types of products do you offer?
Body care products such as body creams, scrubs, bath salts, custom vinyl-decorated items such as cups, keychains, and more!
Are your products handmade?
Yes, all my products are handmade with carefully selected ingredients and materials.
Do you offer custom orders?
Yes, I accept custom orders for body care products and vinyl-decorated items. Please click here or email customorders@aimeetrouvaille.com.
How long does it take to process and ship orders?
Orders are typically processed and shipped within 2-3 business days. Custom or special orders may take longer. Click here to learn more.
Do you offer local delivery or pickup?
Yes, local delivery and pickup are available in certain areas. Please check the Local Delivery and Pickup page for more details.
What are your shipping options and costs?
Standard and express shipping options are available based on your shipping address. Shipping costs vary and are calculated at checkout.
What is your return and exchange policy?
Returns are accepted within 14 days of delivery on select items. Please read the Refund and Exchange Policy for more information.
How do I initiate a return or exchange?
To start a return or exchange, contact my customer support team at returns@aimeetrouvaille.com with your order number and details.
What payment methods do you accept?
Major credit cards, PayPal, and other secure payment methods.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
How can I change or cancel my order?
If you need to change or cancel your order, please contact customer service as soon as possible at info@aimeetrouvaille.com however it isn't guaranteed that the order will be cancelled.
Do you offer wholesale pricing?
Yes, wholesale pricing for bulk orders is available. Please click here to apply.
How can I become a wholesale partner?
To become a wholesale partner, please fill out our Wholesale Application Form, and I will get back to you with further details.
How should I store your body care products?
Store our body care products in a cool, dry place away from direct sunlight to maintain their quality.
Are your products safe for sensitive skin?
Our products are made with natural ingredients and are generally safe for sensitive skin. However, we recommend performing a patch test before using a new product.
How can I contact you?
You can contact us via email at info@aimeetrouvaille.com or click here.
What are your customer service hours?
Our customer service team is available Monday through Friday from 9 AM to 5 PM EST.
Do you offer gift wrapping or personalized notes?
Yes, we offer gift wrapping and the option to include a personalized note with your order. Please specify your request at checkout.
How can I stay updated on new products and promotions?
After applying to skin daily it absolutely hydrates my skin beautifully and soft as well!! Love the fragrance!! Absolutely sold on this one!!😇💜🩷💜😇
Smells so good! Very moisturizing. My skin doesn't get dry after using it so sometimes I skip using a moisturizer or lotion when I get out the tub.
Like a gloss but not too glossy and never sticky! Long lasting!
My feet are smoother and softer than they have ever been! I love this scrub!